Accessibility
1. Using this website
This website is run by Middlesbrough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Zoom in up to 400% without the text spilling off the screen
- Navigate most of the website using just a keyboard
- Navigate most of the website using speech recognition software
- Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
- View the website using any device e.g. mobile phone, tablet, desktop computer
AbilityNet has advice on making your device easier to use if you have a disability.
Please note this website may not function correctly if you are using an older browser i.e. Internet Explorer. It is recommended for those users using Internet Explorer that they instead use Google Chrome or Microsoft Edge.
2. How accessible is this website?
Most of this website is compliant with the W3C WCAG 2.1 AA accessibility standard. Any issues that are discovered through regular routine testing will be added to section 8 of this page.
- On the tickets page an accessibility issue is in place relating to the tickets iFrame. We are unable to fix this issue as this functionality is from a third party which we can not control.
3. What to do if you can’t access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: email digital@middlesbrough.gov.uk. We’ll consider your request and get back to you within 10 working days.
4. Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact the Middlesbrough Council Digital Team by emailing the issue to digital@middlesbrough.gov.uk.
5. Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
6. Technical information about this website’s accessibility
Middlesbrough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed under section two of this page.
7. How we test this website
This website is tested every 7 days. The tests are carried out by the Middlesbrough Council Digital team using online accessibility reporting tools and manual testing. Required changes that are discovered as a result of these tests will be implemented within two months.
8. Non-compliance with the accessibility regulations and what we are doing to improve accessibility
Our accessibility road map below shows how we aim to improve accessibility across this website:
- There are currently no outstanding accessibility actions on this website.
The below items we previously identified as not being accessible have now been fixed.
Issue
Information can only be found by using the navigation there isn’t an alternative
Action
A sitemap has been added to the footer of the website so users can also navigate the website in this way as well as using the usual navigation
Fixed date
August 2020
Issue
The moving Middlesbrough image in the footer of the website can not be paused
Action
This moving image has been replaced for a static image
Fixed date
August 2020
Issue
Elements of the homepage do not have sufficient colour contrast
Action
All elements of this website now have sufficient colour contrast
Fixed date
August 2020
Issue
The cog that appears in the bottom left of the website once a user sets their cookie preferences did not have a name assigned
Action
A name has been added to identify the purpose of the cog for those using a screen reader
Fixed date
December 2020
Issue
The Tripadvisor logo in the footer was missing an alt tag to explain what the image was.
Action
An alt tag has been added as required
Fixed date
February 2021
Issue
The email link in the footer was not pointing to the correct location
Action
The correct link has been added
Fixed date
February 2021
Issue
Heading elements used on the homepage were not in a sequential order, making the website potentially difficult to navigate for those using a screen reader.
Action
The correct size headings have been put in place across the website
Fixed date
April 2021
Issue
Some parts of the homepage did not have sufficient colour contrast.
Action
The website has been reviewed and accessible colours have been used throughout.
Fixed date
January 2022
Issue
The website may have been difficult for some users to navigate using a keyboard only.
Action
The website has been reviewed and best practice used to ensure the full website can be navigated by using a keyboard only.
Fixed date
January 2022
Issue
Elements should not have a tabindex greater than zero
Action
The cookie acceptance button has been replaced
Fixed date
August 2022
Issue
Links must have discernible text
Action
Links on landing pages have been replaced where required
Fixed Date
August 2022
Issue
Frames must have an accessible name
Action
An accessible name has been added as required
Fixed Date
August 2022
This statement was prepared on 16/06/2020. It was last updated on 11/08/2022.
