Terms and conditions

When you purchase on-line tickets, annual passes, sponsorship or any other service we offer via our website or through the booking office, you are accepting that the below terms and conditions form the basis of any contract between Newham Grange Farm and yourself.

Prices

  • Prices on our website are subject to change without notice. Once you have confirmed and paid for your booking then this price will not change.

Cancelations or refunds.

  • Please note that once you have purchased your tickets or service you are unable to cancel your order. All tickets and services are non-refundable.

Parking and admission

  • We provide FREE parking for visitors. Uses of the carpark do so at their own risk. Newham Grange Farm will not accept liability for any accidents, damage or loss incurred.
  • All visitors to the Farm must pay for admission, hold a valid admission ticket, voucher or membership card and must be retained at all times to show to a staff member if required.
  • Admission to the Farm will only be permitted up to 1 hour before closing time. (See website for seasonal opening times)
  • Children are not permitted on the Farm unless accompanied by an adult who is over 18 years old, and must be supervised at all times.
  • No dogs or pets are permitted entry to the Farm, with the exception of guide dogs or other assistance dogs.
  • We reserve the right to refuse entry to any ticket holder to the Farm, request the ticket holder to leave the Farm, or close the Farm for reasons beyond our control without notice and without being liable to pay any person any compensation or damage whatsoever, if we deem a risk to the animals, the attraction, the public or staff.

Photography

  • From time to time we and third parties to whom we have provided authority may take photographs and/or video recordings of the Farm premises, including the car parks and surrounding areas which may feature visitors. By accepting these Terms, you agree that the Farm or any authorised third party may use such images in any promotional or publicity material in any format whatsoever. You further agree that all copyright and any other intellectual property rights that subsist in or arise out of these materials shall be absolutely owned by us or such authorised third party subject to our agreement.
  • Any photographs and/or video or other image recordings which you take whilst on the Farm premises are deemed to be for personal domestic use only and images can be up-loaded for personal social media to share for domestic purposes only.
  • Filming and/or photography for public broadcast, commercial purposes, and training or student projects are strictly prohibited without the prior written agreement of the Farm.

 

Day ticket.

  • Tickets purchased are for 1 day’s admission, for your selected date only.
  • Lost tickets will not be replaced under any circumstances.
  • Original Tickets only, photo copies will not be accepted.
  • Booking conformation must be shown on entry either through mobile phone or printed copy.

Annual Pass

  • Annual passes are valid for 12 months from the date of purchase unless otherwise specified.
  • Your booking ticket will be exchanged up-on entry with the annual pass card.
  • Annual passes are not permitted on special event days or evenings.
  • Annual passes cannot be used in conjunction with any other offer, promotion or group visits.
  • All annual passes remain the property of Newham Grange Farm and can be withdrawn at any time.
  • Annual passes are non-transferable, non-refundable and cannot be sold, loaned or given away to or used by a third party, If this is found to be the case Newham Grange Farm reserve the right to revoke the pass without refund.
  • No replacement for lost or stolen passes will be issued.
  • Proof of identity will be required on presentation of a pass.
  • Failure to present a valid Annual Pass will result in the charge of the day admission ticket.

Sponsorship Packages

  • Each sponsorship is for a term of 12 months. One month before the end of the initial term we will write to you giving you the option of renewing that sponsorship for an additional 12 month period to commence consecutively. Payment for renewals must be made in advance. At the point of each renewal, you will have the option of selecting a different species to sponsor. This will be stated on your personal certificate which you will receive with your Sponsorship welcome pack.
  • The benefits and prices of our sponsorship packs for you or as a gift are as quoted on our website. We reserve the right to reduce or alter such benefits or prices attached to any sponsorship package at any time.
  • When you purchase a sponsorship you are purchasing a share (or multiple shares) in a sponsor of your chosen animal family, not an individual animal. As such, you are sponsoring a whole species. No animals (individual or species) will be exclusively sponsored by one individual.
  • Sponsorship does not imply ownership, nor does it create any liabilities in respect of any animals sponsored.
  • All Sponsorship packs purchased are non-exchangeable, non-refundable and are not for resale.
  • We cannot make any guarantees that the animal family you have adopted will be on show or available for public viewing at the times that you visit the Farm.
  • Complimentary admission tickets issued with your sponsorship pack are not permitted for admission to any special event days.
  • Silver and Gold Sponsorship packages includes an invite to the VIP afterschool event, this will be valid for a specified date and time, cannot be used for any other entry, event or promotion.

Newham Grange Farm
Wykeham Way
Middlesbrough
TS8 0TG

Telephone:
01642 515729